Shipping Policy

Effective Date: 20 Aug, 2026

At First Bean Coffee, we carefully prepare, pack, and quality-check every order before dispatch. Our goal is to ensure that your coffee reaches you safely and in the best possible condition.

This Shipping Policy explains our shipping charges, processing times, delivery arrangements, and responsibilities for domestic and international orders.

1. Shipping Availability

First Bean Coffee currently offers shipping within the United Arab Emirates (UAE) and to selected international destinations.

Shipping availability may vary depending on the destination, applicable customs regulations, and the ability of our logistics partners to deliver to the requested location.

If your destination is not available at checkout, please contact our customer support team to check whether an alternative shipping arrangement is possible.

2. UAE Shipping

We offer delivery across the UAE.

Shipping Fee

Standard UAE Shipping: AED 20

The shipping fee applies to orders delivered within the UAE unless otherwise stated during a promotional campaign or at checkout.

The applicable shipping fee will be displayed during checkout before payment is completed.

3. International Shipping

We ship to selected international destinations through our logistics partners.

International shipping charges may vary depending on:

The applicable shipping cost, where available, will be displayed at checkout before the order is confirmed.

For destinations where shipping charges cannot be calculated automatically, customers may be contacted separately regarding the applicable shipping cost.

4. Order Processing

Orders are processed after successful payment confirmation.

We carefully inspect, prepare, and package each order before handing it over to our shipping partner.

Estimated order processing time: [1–3 business days]

Processing times may be longer during:

Orders are generally dispatched only after processing has been completed.

5. Delivery Time

Delivery times are estimates and may vary depending on the destination and shipping carrier.

UAE Orders

Estimated delivery: [2–5 business days]

International Orders

Estimated delivery: [5–15 business days]

International delivery times can vary significantly due to customs clearance, local courier operations, weather, transportation disruptions, and other circumstances outside our control.

The delivery timeframe provided at checkout or by the shipping carrier is an estimated timeframe and is not guaranteed.

6. Tracking Your Order

Once your order has been dispatched, you may receive a shipping confirmation containing tracking information, where tracking is available.

Customers can use the tracking information provided by the shipping carrier to monitor the progress of their shipment.

Please allow some time for tracking information to become active after the shipment has been handed over to the courier.

7. Customs, Duties & Import Taxes

For international orders, the customer is responsible for understanding and paying any applicable:

These charges are not included in the product price or standard shipping charge unless explicitly stated at checkout.

First Bean Coffee does not control the customs policies, tax rates, or import regulations of the destination country.

Customers are responsible for ensuring that coffee products can legally be imported into their country.

8. Customs Delays

International shipments may be inspected or held by customs authorities.

Such delays are outside the control of First Bean Coffee and may extend the estimated delivery time.

First Bean Coffee cannot be held responsible for delays resulting from:

We will, where reasonably possible, assist customers in communicating with the relevant shipping provider regarding customs-related issues.

9. Incorrect or Incomplete Address

Customers are responsible for providing complete and accurate delivery information when placing an order.

Please carefully check your:

First Bean Coffee cannot be held responsible for delivery failures, delays, additional shipping charges, or returned shipments caused by incorrect or incomplete information provided by the customer.

If an order is returned because of an incorrect address or failed delivery attempt, additional shipping charges may apply if the customer requests the order to be re-shipped.

10. Missed or Failed Delivery

The shipping carrier may attempt delivery according to its standard delivery procedures.

If the customer is unavailable, does not respond to the carrier, refuses delivery, or fails to collect the package within the carrier’s specified period, the shipment may be returned to the sender.

In such circumstances, shipping charges, customs fees, taxes, and other applicable costs are non-refundable.

If the customer requests re-delivery, additional shipping charges may apply.

11. Shipping Delays

While we work with reliable logistics partners, delivery delays may occasionally occur.

Delays may be caused by:

Shipping delays do not automatically qualify an order for cancellation, refund, return, or exchange.

If your shipment appears to be significantly delayed, please contact us with your order number so that we can assist in checking the shipment status with the carrier.

12. Damaged Packages

We take care to package every order securely before dispatch.

If your package arrives visibly damaged, please:

  1. Take photographs of the package before opening it, if possible.
  2. Take photographs of the shipping label.
  3. Take photographs of the damaged product and internal packaging.
  4. Contact First Bean Coffee within 3 days of delivery.
  5. Provide your order number and the requested photographs.

Please retain the original packaging until your claim has been reviewed.

Damage claims may be subject to investigation with the shipping carrier.

13. Lost Shipments

If your order appears to have been lost in transit, please contact us with your order number and tracking information.

We will work with the relevant shipping carrier to investigate the shipment.

A shipment will not be considered officially lost until the carrier has completed its investigation or confirmed the loss.

Any replacement or refund for a confirmed lost shipment will be handled in accordance with our Returns & Refund Policy and the applicable circumstances.

14. Product Quality During Shipping

Coffee is a perishable product and its freshness and condition may be affected by transportation time, temperature, humidity, and storage conditions.

First Bean Coffee takes reasonable precautions to package products appropriately before dispatch.

Once an order has been handed over to the shipping carrier, however, transportation and environmental conditions are outside our direct control.

Customers should store their coffee according to the product’s recommended storage instructions immediately after delivery.

15. Shipping Address Changes

If you need to change your delivery address, please contact us as soon as possible after placing your order.

We will try to accommodate address-change requests before the order is dispatched.

Once an order has been handed over to the shipping carrier, we cannot guarantee that the delivery address can be changed.

Any additional charges resulting from an approved address change may be the responsibility of the customer.

16. Shipping Confirmation

Once your order has been dispatched, we may send a shipping confirmation to the email address or contact information provided during checkout.

The confirmation may include:

Please ensure that the contact information provided during checkout is accurate.

17. Non-Delivery Due to Customer-Related Issues

First Bean Coffee is not responsible for non-delivery resulting from:

Such circumstances do not automatically qualify for a refund.

18. Shipping Charges Are Non-Refundable

Shipping charges are generally non-refundable, including where:

Any refund or replacement approved under exceptional circumstances will be handled according to our Returns & Refund Policy.

19. Contact Us

For questions regarding shipping, tracking, delayed shipments, or delivery issues, please contact us: